Shipping Policy

At Auriste, we strive to provide you with the best shopping experience. This includes ensuring that your orders are delivered to you in a timely and efficient manner. Please take a moment to review our shipping policy to understand how we handle shipping within India.

Free Shipping In India:

Currently, we are pleased to offer free shipping for all orders within India. Whether you’re located in a bustling city or a remote corner of the country, you can enjoy the convenience of having your purchases delivered to your doorstep without any additional cost.

Shipping Outside India:

At this time, we regret to inform you that we do not offer shipping services outside of India. We are focused on providing excellent service to our customers within the country and hope to expand our reach in the future.

Order Processing Time:​

Once you place an order with us, we want to ensure that it is processed promptly. Our dedicated team works diligently to process your orders efficiently. Please allow us 1-2 business days to process your order before it is shipped.

Note: In case of customised jewellery the order processing time will be 3-5 business days, as it requires additional time to customise the order.

In-Transit Time:​

After your order has been processed, it will be shipped to your specified delivery address. The in-transit time for shipments across India is generally estimated to be 3-7 business days. Please note that this timeframe may vary depending on your location and external factors such as weather conditions or unforeseen events. However, we will do our best to deliver your order within the estimated timeframe.

Order Tracking:​

To keep you informed about the progress of your shipment, we provide order tracking services. Once your order has been shipped, you will receive an email and a Whatsapp message on your provided mobile number (if the number has a valid account on Whatsapp) with tracking details such as tracking number, logistics partner name, and a tracking URL. You can use this tracking number/URL to monitor the status of your package and get real-time updates on its whereabouts.

Alternatively, you can visit our website’s order tracking page anytime, to track your order status. You will need to enter your order id and the billing email address to fetch the order status.

Delivery Partners:​

We work with trusted courier partners, including Amazon Surface, Ekart LogisticsEcom ExpressDelhivery to ensure the safe and timely delivery of your orders. Our delivery partners are chosen based on their reliability and efficiency in handling shipments. While we strive to maintain high standards throughout the delivery process, please understand that some delays may occur due to circumstances beyond our control.

Undeliverable Packages:​

In the event that our courier partners are unable to deliver your package due to incorrect or incomplete address details provided by you, we will make every effort to contact you for clarification. However, if we are unable to reach you, your order will be returned to us. In such cases, we will notify you and arrange for a refund in case of prepaid order.

For any further assistance regarding shipping or delivery, please don’t hesitate to reach out to our customer support team, you can find contact details on our “Contact Us” page. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Auriste, by Kattas Jewellery & Lifestyle. We appreciate your trust and look forward to serving you.

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